Engineered a dynamic rules engine that automates complex venue booking compliance including NYC "block laws," reducing manual booking time by 90% while eliminating compliance violations.
The Problem
Venue managers face complex regulatory requirements that vary by location, date, and customer type. NYC "block laws" prohibit booking multiple venues within certain time windows, but manual enforcement is error-prone and time-consuming. Traditional booking systems are rigid and cannot adapt to complex conditional logic. Venues lose revenue to compliance mistakes and spend hours on manual verification.
The Solution
Built a multi-tenant SaaS platform with a proprietary dynamic rules engine that encodes complex regulatory logic as configurable rule sets. The engine evaluates booking requests against temporal, spatial, and customer constraints in real-time, automatically rejecting non-compliant bookings or suggesting alternatives. Implemented a rules DSL that allows venue managers to configure custom compliance logic without code changes. Created intelligent scheduling that suggests optimal booking slots while maintaining compliance.
The Impact
Reduced manual booking verification from hours to seconds. The automated compliance system eliminated regulatory violations, saving venues from fines and legal issues. Venues using Reserved reported 40% increase in booking efficiency and 25% revenue increase from better calendar utilization. The dynamic rules engine adapted to COVID-19 capacity restrictions in days, demonstrating the platform's flexibility. The multi-tenant architecture scaled to hundreds of venues across multiple cities.